Contact & Customer Service
Real people, real address, real response times. If something goes wrong with your order, we would much rather hear from you than have you file a dispute.
How to reach us
| office.prosperax@gmail.com | |
| Mobile / Viber | 09478836143 |
| https://www.facebook.com/prosperaxglobalcompany | |
| Business hours | Monday to Saturday, 9:00 AM – 6:00 PM PHT |
| Response time | Within 24 hours on business days |
Registered office
PROSPERA-X GLOBAL INC.
Ortigas Center, San Antonio
1600 Pasig City, Philippines
This is our registered business address for correspondence. It is not a retail outlet or pick-up point — please do not visit without an appointment.
What to include in your message
To help us resolve things on the first reply, please send:
- Your order number (it starts with #, from your confirmation email)
- The name and mobile number used on the order
- A short description of the issue
- Photos, if the item arrived damaged, incorrect, or with a broken seal
What we can help with
| You need | Where to go |
|---|---|
| Order status or tracking | Email or message us with your order number |
| Change an address before dispatch | Contact us immediately — see Shipping & Delivery Policy |
| Return, replacement, or refund | Return & Refund Policy |
| A complaint that needs escalation | Dispute Resolution |
| Product registration details | FDA Drug Registration No. DRP-11704-05 |
| Whether this product is right for you | Your physician or pharmacist — we are not able to give medical advice |
Product safety concerns
If you experience an adverse reaction, stop taking the product and consult a doctor immediately. Please also report it to us at office.prosperax@gmail.com with the batch and expiry details printed on the box, so we can record it and notify the manufacturer. You may also report directly to the Philippine FDA through its official reporting channels.